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Tasks:
Organises and develops HCD Centre of Excellence unit, for all internal/external HCD/UX professionals
Maintain and develop HCD playbook and cookbook providing guidelines for all teams engaged in customer-centric design and code
Provide customer-related KPIs framework
Supports the functional teams across all Agile and Non-Agile business units (Tribes and BAU) through
Providing various UX roles such as UX/UI Designer, Product Designer, UX Architects, Service Designer, UX Researcher and UX Copywriter
Providing recruiting, onboarding and training of internal and external employees, as well as Design agencies
Providing business units to scale through centralized capabilities around design, research and CRO (conversion rate optimization)
Maintain, develop and scale company-wide Design & Code System “Solar”, provide solution to harmonize all front-ends and utilize DevOps tools for the automated deployment of changes to the graphical components on all Sunrise frontends with the support of headless CMS solution
Maintain, develop and scale company-wide centralized UX Research repository
Provide usability testing interview guidelines, journey mapping templates and other materials across all Agile phases (Analysis, Envision, Validate)
Be a SPOC for all external HCD/UX suppliers
Supports the Agile Transformation through Capability Building activities across the company (HCD and Non-HCD roles)
Lead cross-departmental, company-wide digital and CC projects and/or programmes, such as rebranding or CC transformation
Build and provide learning programmes on CC/ HCD
Requirements:
Master's degree in Computer Science, Human-Computer Interaction, Media Science, Fine Arts, Psychology
Proven global thought leadership/ key-note speaker/ international awards winner in the area of: next gen digitally driven Customer Centricity, Human Centered and Service Design, Digital Marketing, CX/UX next gen developments
Minimum 7 years of mentoring and coaching for the above expertise areas
Minimum of 10 years of leading UX/ Design/ Customer Success teams and customer advisory on UX/ Design/ Customer Success
Minimum 5 years of leading teams and serving corporate customers in Marketing/ Digital Agency
Minimum 3 years of code and content development experiences
Minimum 2 years of working experiences in large corporate organizations leading customer centric efforts from within (not in advisory role)
Strong skills in managing ambiguity
Proven senior leadership, working with ExCom levels with proven track record of successful corporate programme delivery
Proven ability to drive and impact organization at large outside own reporting line structures
Chief Storyteller, able to win hearts and minds of the audience
Agile mindset and proven experiences in working with agile teams
Fluency in English is a must
Chez Sunrise, vous travaillerez dans un environnement dynamique et international où chaque voix est entendue, les perspectives sont partagées et les valeurs sont respectées. En tant qu'employeur soucieux de l'égalité des chances, il est crucial de disposer d'un personnel diversifié pour le succès de notre entreprise.
En plus de notre nouveau modèle de travail "FlexWork", nous vous offrons des prestations sociales supérieures à la moyenne et des avantages produits attractifs de la gamme Sunrise.
Saisissez cette opportunité de nous rejoindre sur notre chemin pour contribuer activement à façonner notre avenir ! Nous nous réjouissons de recevoir votre candidature en ligne.
Recruiting Team Sunrise, recruiting@sunrise.net